In our marketing communications and promotions, we ensure that product information provided is accurate, responsible and in compliance with the laws and regulations.
All our food products has proper labels that clearly and accurately describe the contents and other essential information, such as ingredients, nutritional values, date of expiry, place of production and feedback channel.
ICBP utilizes Indofood’s central consumer care to receive and respond to consumer feedback on our products and services through a toll-free line or electronic mail.
In 2017, the Indofood Consumer Care received customer feedback, most of which were related to product enquiries. All feedback received has been appropriately addressed within a reasonable amount of time.